Returns Policy

We understand sometimes there can be issues and changes of circumstances we are willing to work with you. If you are not happy with your purchase for any reason you can return it to us within 7 days and we will refund you the amount paid for that item less any reductions which may occur such as delivery fee. This does not apply to products which are made to order such as upholstered beds, headboards and divans which are available in multiple choices of sizes and fabrics. We offer a free fabric swatches and we highly recommend you this service to check the fabrics prior to purchasing to help you order with confidence.

Please make sure you have access up to your room of choice for the products ordered. If you are unsure of access please contact us and we will happily advise. Most items on this site are made to order items and are subject to a 50% cancellation charge.

Returns must be notified to us within 7 days of the purchase date and items must be unused, free from defects

Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging.

Once we have received any returned items and checked them we will refund your money, less any shipping costs.

Returns Procedure

Please contact us within 7 days

If the order is returned due to our fault or manufacture defects we will collect the item free of charge but if you simply change your mind or your situation changes costs will occur for collection and delivery. You have the option of delivering the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £50 which we will deduct from the refund.

Please note this returns policy does not apply to items that have been made to order which will be subject to a 50% cancellation and return fee.

 

 

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